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About Excel Cleaning

Excel Cleaning is a Melbourne family business, founded by Therese and her son James in 2013 and backed by 30+ years of family cleaning experience. What started as one cleaner and a car boot full of supplies has grown into a team of 90+ cleaners serving 385 suburbs across Melbourne. The approach hasn't changed — listen to what the client needs, then deliver it consistently.

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500k + Cleans Completed
4.8 From 222 reviews
30+ Years of Family Cleaning Experience
100% Money-Back Guarantee
From One Cleaner to 90+
Our History

From One Cleaner to 90+

Therese had been running home cleaning businesses in Melbourne since 1996 when she and her son James founded Excel together in 2013. She knows exactly what clients want, and what most cleaning companies get wrong.

The idea was simple — every home should be cared for like it was your own. In the early days, Therese and James did everything themselves — taking calls, hiring the first cleaners, meeting every new client. Some of those early clients are still with us more than a decade later.

13 years on, the approach hasn't changed — it's just scaled. Excel is now a team of 90+ cleaners across Melbourne, and Therese and James still run it together.

"Every home is somebody's home. Treat it that way, and the rest takes care of itself." — Therese, Co-founder

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Why Us

Why Melbourne Families Choose Excel

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Family-Owned, Not a Franchise

Therese and James founded Excel in 2013 and still run it together. When you call, you're dealing with the owners — not a franchisee, not a call centre, not an app.

We Hire 1 in 100

Out of every 100 applicants, we hire one. Every cleaner is personally interviewed, police-checked, reference-checked, and trained before they enter your home.

Same Cleaner Every Visit

You're matched with one cleaner who learns your home — your preferences, your routine, your standards. Not a rotating roster. Not whoever's available.

We Check In

We call after your first clean, and touch base at key points after that, to make sure everything's working. If something's off, we'll sort it.

100% Money-Back Guarantee

Not happy with your clean? We'll come back and make it right. If we can't, you get a full refund. No questions, no fine print.

13 Years. Same Owners.

Cleaning companies change hands all the time — sold, re-branded, franchised out. Excel hasn't. Same family, same standards, same phone number since 2013.

Meet the People Behind the Clean
Our People

Meet the People Behind the Clean

When you book with Excel, you're not booking through an app or a platform. You're booking with a Melbourne family business.

Behind every clean: a small office team in Moonee Ponds who answer every call during business hours, 90+ cleaners across Melbourne who know the homes they clean, and two owners still paying attention to whether the job was done right.

More than a third of our cleaners have been with Excel for over two years. That's not by accident — our whole model is built on finding good people and keeping them. We hire for the long term, not the gig.

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